Return & Refund Policy

We have a 90 Days No Questions Asked Refund Policy, This is how much we trust our product & you'll love it too. In case anything goes wrong, please feel free to contact us at support@x9xpro.com or whatsapp us at +91 971 (125) 0873. We will make everything right. Please read the below instructions step by step to claim your refund in case of different product delivered.

In order to process a return or an exchange, please contact us for a return authorization on the above rovided email.

We accept returns and exchanges within 90 DAYS of delivery. The returned items must be received in new and unused condition.

RETURNS & EXCHANGES

We offer easy returns & exchanges on all orders. To return an item, please contact us and send us a 360 degrees unboxing video of the defective/damaged product at the time of delivery of your product and we will generate a return authorization for you after verifying it. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item.

REFUNDS

Once we receive the return order, it will take 3-7 business days for a refund to appear on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to email us at support@x9xpro.com or WhatsApp us at +91 971 (125) 0873.

INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at X9X. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

NOTE : ON SALE ITEMS CANNOT BE RETURNED.

CANCELLATIONS

In the event you wish to cancel your order, please contact us at support@x9xpro.com or WhatsApp us at +91 971 (125) 0873.

If the order has already shipped, we would be unable to stop the package.